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WARRANTIES & RETURNS | LEGAL DISCLAIMER | YOUR PRIVACY

General

The services provided by Holly & Jack are only available to individuals who can make legally binding contracts.

The services provided by Holly & Jack are not available to minors and/or those individuals under the age of 18 years old and any other individuals who are legally prohibited from entering into binding contracts.

Buyers who refuse to pay or otherwise complete a sales transaction and any other members who abuse the service or otherwise act contrary to the Terms of Service may be denied service by Holly & Jack at thier sole discretion. Furthermore, any party engaging in illegal activities involving the use of the service will be subject to civil and criminal prosecution.

The Service is a Business-to-Person and Business-to-Business site.Holly & Jack owns the merchandise sold through its service.

Holly & Jack cannot release information regarding individual registered members or comment on activity between members except to those members directly involved in a transaction and to law enforcement agencies. For more information regarding our privacy standards, please view our Privacy Statement .

Registration for Buying

Registration is required to use the service provided by Holly & Jack. Basic registration is free and does not obligate you to purchase anything or release sensitive information such as credit card numbers or check information. The registration form requires you to provide Holly & Jack with certain true, complete and accurate information about yourself so that you may safely use the service. Upon acceptance of your registration, you will receive a welcome letter via email. Transmission times depend on your Internet Service Provider, but it typically takes less than an hour to receive your welcome letter. Your user name is your complete email address. Without a valid email address and password, you will not be eligible to purchase on the Holly & Jack Service.

Members will receive electronic mailings and/or other information relevant to the completion of a sales or purchase transaction. Members will receive electronic mailings as required to be notified of changes to the existing Terms and Conditions. Your personal data will never be sold to other mailing lists. Holly & Jack will only use your personal membership information in accordance with our Privacy Statement.

Registered members may request their membership to be closed.
 

Warranties & Returns

All products sold by Holly & Jack are covered under our 7 day Guarantee Against Defects. Items may be returned for refund or replacement subject to manufacturer and/or Holly & Jack restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by Holly & Jack.

The RMA is valid for 5 days from the date of issuance.

Defective items may be returned for refund or replacement subject to the following restrictions:

  1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
  3. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
  4. All returns must be shipped freight prepaid.
  5. Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.
  6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.

Legal Disclaimer

Copyright

All materials appearing anywhere on Holly & Jack's Internet site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by Holly & Jack or by the original creator of the materials where specified. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described by Holly & Jack or with Holly & Jack's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on Holly & Jack's Internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Holly & Jack shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Holly & Jack shall have the right to refuse or cancel any such orders.

Backorders

Because Holly & Jack manufactures each product, or is supplied from an outside sources, we may not always have an item in stock. Holly & Jack will accept orders for out of stock items to ensure that you will be the first to receive the item once it becomes available. If your order is not in stock, you can either choose to backorder or cancel the order or part thereof. Once the item becomes available, it will be shipped to you.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Holly & Jack reserves the right, at any time after receipt of your order and without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Manufacturer's Warranty

Anytime after the first 30 days of invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturer's warranties vary on each product. Extended warranties are available directly from select manufacturers. Manufacturer information is subject to change without notice.

Disclaimer

This site is provided by Holly & Jack on an "as is" basis. Holly & Jack makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, Holly & Jack disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Holly & Jackl will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.

Your Privacy

Holly & Jack respects your privacy. This statement discloses the privacy practices for both our Web site and email system.

We have designed Holly & Jack so that no personal identifying information is displayed online or is accessible to the general public. We do not sell or rent our customer information to any outside parties.

Described below is our privacy policy in these areas:

  1. Use of Your Email Address
  2. Registration
  3. Sharing of Information

Use of Your Email Address

If you provide us with your email address, register as a customer or make a purchase from us, we will occasionally send you email with recommendations or notices of new products and prices. This email may include paid advertisements from third parties. To block future email of this type, simply follow the instructions at the bottom of the message.

Separately, we send email to keep you informed about the status your orders. These messages cannot be blocked.

Registration

During the Holly & Jack registration process, we ask you to provide us with contact information, such as name, billing address, shipping address, email address, and telephone number. We use this information to verify your account and to process your orders.

Sharing of Information

We do not sell, rent or share any customer information, except for transactions involving third parties. In such cases, we provide only the information required to complete the transaction. By contract, the third party is not permitted to sell, rent or share this information.

For advertising purposes, visitor and customer information is statistically aggregated and reported to advertisers. However, we do not disclose to these entities any information that could be used to personally identify you, such as your name, account, password, credit card number, or transaction history.
 

 

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